How to Claim Motor Insurance?

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1800-209-5858

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bagichelp@bajajallianz.co.in

FAQ's

What is Motor/Vehicle Insurance?

Motor/Vehicle Insurance is an insurance policy that financially safeguards your vehicle against physical damage and you against bodily injury/death and third-party liability. It ensures your peace of mind every time you hit the road.

Why should I buy Motor Insurance?

Motor Insurance is important to have because it prevents you from a sticky situation where you have to bear major expenses. It helps you stay on track with your budget and goals, as the expenses in case of a mishap are covered by the insurance claim. Additionally, it also protects you from landing into legal troubles as third-party insurance is a

What are the eligibility criteria to avail Motor Insurance?

You need to have a vehicle registered in your name, the Registration Certificate (RC), a valid driver’s license and the Pollution Under Control (PUC) certificate.

What does Motor Insurance cover?

Our Motor Insurance covers: Damage to Your Vehicle Whether it’s due to natural or man-made calamities, we’ve got your back and cover any loss or damage caused to your vehicle or its accessories. Third-Party Legal Liability We know and respect that you’re a conscientious person. Hence, our policy covers your legal liability to pay compensatio

What are the Motor Insurance policy exclusions?

We believe in complete transparency and here’s what the policy won’t cover. Wear and tear and depreciation Mechanical or electrical breakdown A voluntary excess, if opted Driving without a valid driving license The vehicle being driven by a person under the influence of alcohol or drugs at the time of the loss Damage to your personal property Prot

Can I transfer my existing motor insurance policy to the new owner?

Yes, you can easily transfer your vehicle's insurance to the new owner. The usual procedure for transferring vehicle insurance policy between two owners requires the new owner of the vehicle to submit an application form to the insurance provider within about 14 days of the registration transfer.

What risks are covered under an insurance policy for a vehicle?

The coverage for vehicle insurance can vary depending on the type of policy chosen. For instance, under third party insurance, you get coverage for third party liability, third party property damage, personal accident cover, etc. Similarly, comprehensive insurance covers own damage vehicle, theft, natural/manmade calamaties etc.

Why should I buy comprehensive vehicle insurance policy?

Investing in a comprehensive motor insurance is beneficial because it provides extensive coverage for your vehicle. There are certain add-ons for comprehensive motor insurance that can be added to give your vehicle an extra protection like damages for an accident, theft, natural disasters, damage to third party etc. as derived by the policy terms.

What is a Third-Party Liability Cover?

Third-Party Liability covers the legal liability one has to pay to the third party to whom damage is being caused. While opting for vehicle insurance, one has to choose between a comprehensive plan, which provides coverage for the policyholder and the third party, and a third-party policy, which provides coverage only for the third party.

Differenciate Third-Party Liability and Comprehensive Motor Insurance?

"Third-Party Liability: Covers damages you cause to another person or their property. It's mandatory by law. Comprehensive: Covers third-party liability plus damages to your own vehicle due to accidents, theft, natural disasters, etc. as per the policy terms"

Will my no claims bonus be transferred if I renew my motor insurance?

You may be able to transfer your no claims bonus when renewing your policy with us, but this depends on various factors. While renewing, you may be able to get new and better no claims bonus options and discounts.

What is premium reduction process if no claim aquired previously?

Certainly, the no claim bonus feature in vehicle insurance can reduce the premium by a certain percentage each year if no claims are made. This feature has proven beneficial for long-term insurance policies with the same company.

What should be my first action to initiate a claim?

Use our app, Caringly Yours, to initiate your insurance claim with an easy and hands-free experience.

How do I register my claim?

Ideally, claims are supposed to be registered on the same day that damage occurs to the insured vehicle. It is highly appreciated to provide an immediate update to your vehicle insurance company. Please complete the claim application through our Caringly Yours app to claim your insurance in just a few easy steps.

What is a "deductible" or "compulsory excess" in motor insurance?

It's the amount you have to pay out of pocket before your insurance coverage kicks in. A higher deductible usually means a lower premium.

Why does my vehicle insurance premium change during renewal?

Vehicle insurance premiums can change at renewal due to several factors, including depreciation, add-on covers, the type of model of your vehicle, and additional accessories. Consequently, the premium may increase or decrease each year.

How 'no claim bonus' is calculated at the time of renewal?

No claim bonus is calculated at renewal based on the consecutive years the insured has not filed a claim. The discount percentage usually increases each year, following the policy terms.

What is break-in insurance? What should I do in case of break-in?

The time gap between the policy expiration and the renewal of the policy is known as the break-in period. Your policy will remain inactive during this period. In case of a break-in, you are advised to renew your policy as soon as possible. You can complete the procedure online easily and your policy gets instantly activated.

When is vehicle inspection mandatory in motor insurance?

Usually, vehicle inspection occurs when purchasing a new vehicle insurance policy or during renewal process. Additionally, an inspection may be required when you file a claim for any damages, there is a change in the policy type, new accessories or equipment are added to the vehicle, or there is a change in ownership.

Can I change my motor insurance provider at renewal?

Yes, you can switch providers at renewal. Compare quotes and coverage options to find the best deal.

Motor Insurance Claim Process

You are just a single click away from a comprehensive General Insurance claim settlement
In our endeavour to provide you the best coverage along with a host of other value added services, our online General Insurance claims system has been designed keeping your ease in mind. With a convenient insurance claim process, you can now register your claim, upload the necessary documents and know the status of your motor insurance online!

What You Will Need to Provide:

When we say hassle-free, trust us to mean every syllable of it. We realize that your time is precious, particularly during an emergency. What you would have to provide is therefore minimal.

- Contact number

- Engine and chassis number

- Date and time of accident

- Description and location of accident

- Vehicle inspection address

- Kilometre reading

Once you have registered your Motor Insurance claim, you will receive a Claim Reference number from our customer support executive. You will be intimated over SMS about the exact status of your claim. You can also call us at our Toll Free Number and provide the Claim Reference Number to know your general insurance claim status.

PS – We are also available at our Toll Free Number 1800-103-5858 for any roadside assistance, 24x7. This service is for our customers who have opted for this feature within their Car Insurance policy.

Send in Your Vehicle for Repair:

We would suggest you move your vehicle to the garage from the accident spot/breakdown point or have it towed to avoid any further damage.

In case of theft, file a complaint in writing with the police and intimate us on our Toll Free Number. Should your vehicle not be found within 90 days, ask the police to issue a Non-Traceable Report (an undertaking that they are yet to find your vehicle) and hand over the report to us.

You can then sit back and let us take care of the rest.

Survey and Claim Settlement:

Basis the nature of your General Insurance claim, submit the copy of documents to your preferred garage/dealer and have them tallied with the originals.

Is the damage not too severe? Only got a cracked windshield or a bumper that has come off loose? In that case, we suggest you let our Motor OTS (On-The-Spot) service take over.

From buying insurance, getting policy renewal alerts to intimating general insurance claims, Bajaj Allianz Insurance Wallet, our mobile app, is the one-stop easy app for all your insurance related needs.

We will repair your vehicle at a network garage of your preference, deliver it to your doorstep and pay the garage directly. You will only have to pay the voluntary excess (as mentioned in the policy) and the depreciation value as informed by the surveyor.

With Bajaj Allianz Motor Insurance, you can not only secure your vehicle but also avail a host of other add-ons such as Roadside Assistance, Engine protector, Key and lock replacement among others.

Claim Forms:

Please download the claim form below.

- Motor Claim

- Mandate Form Direct Loss Payment

Claim for Accidental Damages

- Claim form duly filled and signed by the insured

- Proof of insurance Policy / Covernote copy

- Copy of Registration Book, Tax Receipt

- Copy of Motor Driving Licence of the person driving the vehicle at the time

- Police panchanama/FIR ( In case of Third Party property damage /Death / Body injury)

- Estimate for repairs from the repairer where the vehicle is to be repaired

- Repair Bills and payment receipts after the job is completed

- Claims discharge-cum-satisfaction voucher signed across a Revenue Stamp

Claim for Theft Cases

- Claim form duly filled and signed by the insured

- Original policy document

- Original Registration Book/Certificate and Tax Payment Receipt

- Previous insurance details - Policy No, insuring Office/Company, period of insurance

- All the sets of keys/Service booklet/Warranty card

- Police panchanama/ FIR and final investigation report

- Acknowledged copy of letter addressed to RTO intimating theft and making vehicle "NON-USE"

- Form 28, 29 and 30 signed by the insured

- Letter of subrogation

- Consent towards agreed claim settlement value from you and Financer

- NOC of the Financer if claim is to be settled in your favor

- Blank and undated "Vakalatnama"

- Claim Discharge Voucher signed across a Revenue Stamp

Third Party Claim

Email for Police to send Accident Intimations, documents & reports:

air@bajajallianz.co.in

Email for MACT to send summon/notice, claim petition & award copy:

claimslegal@bajajallianz.co.in

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