Customer Service

Dear Valued Customer,

Thank you for placing your trust in us.

Bajaj Allianz General Insurance has always been known as a forward looking customer centric organization. We take immense pride in the spirit of service and the culture of keeping customer first in our scheme of things.

While our care specialist will always be available, if due to the recommended safety measure of ‘Social Distancing’, you would prefer to avoid human interaction, we have in place several digital outreach channels to ensure that you get support whenever you need it.

In our bid to contribute to the control and curbing of the COVID19 pandemic, we have updated our ‘Caringly Yours’ App with the ‘Social Trackback’ feature to help you log your social interactions. In the event that you or someone you know is tested positive, this feature will help you get access to rapid care and treatment. It can also help reduce further cases through early detection and isolation.

Connect with us by downloading our ‘Caringly Yours’ App and avail various services such as claim via Motor OTS & Health CDC, Add your policy, save E-cards and Manage your policies.

We are available on Social Media on Twitter, Facebook and Instagram

For motor claims up to INR 30,000, you can even use our Motor OTS Click here to know more

Smart Care Executive 24*7 BOING - Click Here

Send us a ‘Hi’ on 75072 45858 to get instant care

For knowing more about our Grievance Redressal Procedure please Click Here

For knowing more about our Service Parameters and Turn Around Times please Click Here

Level 1

Level 1

To make sure that we are always listening to our customers, we also have the following channels for customers to engage with us and we have a large branch network across India with a dedicated servicing team to help you meet your service needs.

Claim Registration Premium Calculator Online Grievance Policy Issuance Tracker Claim Status Inquiry Branch Locator Locate Health Network Hospitals Network Garages Duties and Responsibilities of a Surveyor and Loss Assessor Claim Settlement Process Flow Standards and Benchmarks for the Hospitals in the Provider Network General List of Required Documents for Non Motor Claim

Level 2

Level 2

E- Mail

bagichelp@bajajallianz.co.in

Level 3

Level 3

Grievance Officer

It is our constant endeavor to resolve customer's concerns promptly. In case you are not satisfied with the response given to you by our team, you may write to our Grievance Redressal Officer Mr. Jerome Vincent at ggro@bajajallianz.co.in

Level 4

Level 4

If in case, your grievance is not resolved and you wish to talk to our care specialist, please

Give a missed on +91 80809 45060 OR SMS <WORRY> To 575758 and our care specialist will call you back

Please allow our service network sufficient time to work on your concern. We believe in ‘Caringly Yours’ and I assure you that every employee of this company stands firmly with this promise.

If after having followed level 1, 2, 3 and 4 your issue remains unresolved, you may approach the Insurance Ombudsman for Redressal. Kindly find your nearest Ombudsman office at https://www.cioins.co.in/Ombudsman

We are on our toes to ensure that your experience with us remains hassle-free and speedy.

I, urge each and every one of you to stay safe and take care!

Caringly Yours,

Ankit Goenka, Head - Customer Experience

Head, Customer Experience

We make efforts to keep our communication complete and provide solutions that are satisfactory, however, if you are still not satisfied with the solutions provided, or have some feedback for us, write to me directly at head.customerservice@bajajallianz.co.in